FAQ

What is e-pick?

e-pick is an innovative online sales platform designed for trading card game collectors. Users can open e-pick’s original mystery boxes to purchase items. Acquired items can either be sold through buyback offers or redeem and delivered right to your doorstep!

How is the box price determined?

The price of an e-pick mystery box is dynamic and depends on its contents. It is automatically adjusted based on the market value of the items included.

For example, if the total value of the items inside the box drops by 50%, the box price will also decrease accordingly.

How can I get my items delivered?

To have your cards delivered to your home, go to your profile’s “My Cards” section and select the specific cards you want to redeem. Then, complete the KYC process, enter your shipping information, and press the “Ship” button to finalize the delivery request.

How long does delivery take after placing an order?

At e-pick, we strive to ship all orders within 30 days. For older cards or rare high-end cards that are not in stock, it may take up to an additional 15 days to verify authenticity and condition.

How many cards can I redeem at once?

You can redeem up to 30 cards per request.

Do you offer international shipping?

Currently, we can deliver to over 220 countries and regions.

How much is the shipping fee?

For cards, we charge a flat shipping fee of 20 points per shipment.

For boxes, the shipping fee is calculated individually based on the size and weight of the package.

*Please note that all shipped orders may be subject to local VAT and/or customs duties. You may be responsible for any fees incurred upon receiving your items.

Have you ever run out of stock?

While e-pick stocks a large number of cards, we do not own every card listed on our website.

When a redeem request is made and a specific card is not currently in our possession, we immediately begin sourcing it from our extensive network of trusted vendors and sellers.

This process ensures that any card shown online can be procured in a timely manner.

Once the card is obtained, it undergoes a thorough authentication and conditioning process to ensure it meets industry standards before being shipped to the customer.

How is the condition of the cards evaluated?

We follow our in-house Card Condition Grading Guidelines to assess the condition of each card.

What should I do if the item I received is incorrect, counterfeit, or in poor condition?

If there is a problem with the item you received, please contact us by sending an email to [e-mail]

Our support team will investigate the issue further.

Are the cards genuine and in great shape?

All cards, except those that have been graded by PSA or similar services, undergo a strict condition check before shipping. Each card is carefully double-sleeved, placed in a top loader, and protected under our Near Mint Guarantee based on TCGPlayer’s standards.